How Despo Cross protects your personal information.
This policy explains what data we collect, how we use it, and the choices available to you when you interact with our website or services.
Contact for privacy matters
Email us at [email protected] for any questions or requests about personal data.
Information we collect
We collect information that you provide directly, such as your name, email address, and details about your pet when you request advice or services. We may also collect limited usage data to understand which pages and guidance topics are most useful.
How we use your information
Your information is used to respond to enquiries, plan services, and improve our guidance materials. We do not sell personal information or share it with third parties for marketing purposes.
Data storage and retention
We store personal information on secure systems and retain it only as long as needed for service delivery, legal compliance, or support history. You can request deletion at any time.
Sharing and disclosures
We share information only with trusted suppliers or partners when required to fulfil a service request, and only the information needed to complete that request.
Your rights
You can request access to your data, ask for corrections, or request deletion. We respond within a reasonable timeframe and may ask for verification before taking action.
Policy updates
We review this policy regularly to keep it aligned with changing regulations and service practices. Updates will be published on this page with an updated effective date.